TicketGo – The Support Ticket System is an adequately designed ticket-managing PHP system that facilitates a great user experience for your Clients / Customers / End-User. Accessible by multiple Agents and Admins, this tool helps in managing tickets generated by Clients / Customers / End-User. By adequately managed support you can close the generated tickets.

Salient Features of Support Ticket System

Ease in Ticket Generation

This tool facilitates clients to create tickets and attach files. They can select their query from a well-curated list of FAQs. On the successful generation of the ticket, the unique ticket id is created and the link is sent via mail to the client.

An Effective Dashboard

Get easy access to open and closed ticket statistics. A visual presentation of categories and a monthly generated ticket chart are presented.

Search Tickets

Customers can search for the tickets with their unique ticket id.

Manage Tickets

Add new tickets as and when required. Get a detailed list of all the generated tickets with their respective ticket IDs, categories, subject, status, and essential information. Edit them by adding a new response or changing the status with a simple click.

Maintain a Personal Note for each ticket

You can make notes for each ticket according to the need. This makes following up on queries easier.

Managing Categories

Create categories of the color you want for the easy management of generated tickets. Clients can select from a list of categories for their concerned problems. This makes resolving tickets much easier and simpler.

Chat with Agent

End-user can chat with the agent and the agent will give a response to the user’s query. For push notifications, we have added a pusher configuration.

Add Agent

Add new agents for giving support to your customer, Agent can see all tickets and give a response to them.

FAQs

Curate a detailed list of Frequently Asked Questions. This is very important for user convenience.

Knowledge Base Module

The Frequently Asked Questions are always convenient no matter what. What about the feature which adds more benefit to that?
Here, this Knowledge Base Module is helping you with the same. You can update the “Knowledgebase Category” according to your requirements and familiarity, and you can give a thorough description under the particular title.

Manage Site Settings

Update your site settings by adding a site logo and choosing a default front-end language. Manage your mail usernames, passwords, and mail encryption along with mail drivers, mail post, and mail host.

Email Notification

An email notification is sent to a client as and when a reply is provided. They can converse ahead if their ticket isn’t resolved.